Effect of Key User Empowerment, Purchasing Strategy, Process Integration,Production System to Operational Performance

¹ Master of Management Department, Faculty of Business and Economics, Petra Christian University, Jl. Siwalankerto No.121−131, Surabaya, 60236, Indonesia
² Financial Management, Faculty of Business and Economics, Petra Christian University, Jl. Siwalankerto No.121−131, Surabaya, 60236, Indonesia
³ School of Business and Law, Edith Cowan University, 270 Joondalup Drive Joondalup WA, 6027, Australia

^* Corresponding author: zeplin@peter.petra.ac.id

Abstract

This study examines the influence of key user empowerment on the operational performance through the mediating role of process integration, purchasing strategy and production system. The questionnaires were distributed to 120 manufacturing companies domiciled in East Java Region. Of the 120, 70 questionnaires are valid for further analysis. Data analysis used Partial Least Square (PLS) version 3.0. The finding are as follows: Key user empowerment affects the process integration. Key user empowerment influence the purchasing strategy. Process integration affects the purchasing. Process integration also influence the production system. Purchasing strategy provide support in the company's production system. Process Integration affects the company's operational performance. Purchasing strategy does not affect the operational performance. Purchasing strategy has an impact on company performance through a production system. The production system provides an increasein company performance. In summary, the key user empowerment has a direct and indirect impact on operational performance through process integration, purchasing strategy, and the production system. This study enriches the current research in supply chain management and provide an insight for the manager in improving the operational performance.