A study on the Barriers in Accessibility for the Disabled at Bus Terminal

Faculty of Business and Information Science, UCSI University, Jalan Menara Gading, 56000 Cheras, Kuala Lumpur, Malaysia

^* Corresponding author’s e-mail: salinidevi@ucsiuniversity.edu.my

Abstract

Transportation is a highly significant issue for the people with disabilities. The lack of accessibility in bus terminal has led to drawbacks and restricts many of the disabled from moving around without any restriction. The purpose of this research is to identify the barriers of accessibility for the disabled in bus terminals in Malaysia. The main objective of this work was to analyze the level of satisfaction of disabled toward the accessibility in bus terminal and identify the barriers of accessibility for disabled in bus terminal. This study is only focusing on the structural barriers. There are five factors affecting the structural barriers which are infrastructure, pedestrian environment, vehicle design, planning and information. The relationship between these variables and accessibility of disabled people in bus terminal was studied. This work was carried out based on quantitative research method. Questionnaire was used for data collection and data analysis was done using SPSS software in terms of inferential analysis. The key findings of this work showed that all variable has a significant relationship with accessibility of disabled people in bus terminal.