The impact of digitalization on the Intellectual capital formation and use (case of service enterprises)

¹ Peter the Great St. Petersburg Polytechnic University, Polytechnicheskaya str. 29, 195251, St. Petersburg, Russia
² Saint-Petersburg State University of Economics, Sadovaya str. 21, 191023, St. Petersburg, Russia
³ Southwest State University, 50 let Oktiabria str. 94, 305040, Kursk, Russia
⁴ Financial University under the Government of the Russian Federation, Lipetsk branch, International’naya str. 12b, 398050, Lipetsk, Russia
⁵ The Russian Presidential Academy of National Economy and Public Administration, Lipetsk branch, International’naya str. 3, 398050, Lipetsk, Russia

^* Corresponding author: plotnikov_2000@mail.ru

Abstract

The article discusses the directions, problems and results of using digital solutions in enterprises in the service sector. It is shown that digitalization in the service sector is due to the emergence of a new type of resource - a large amount of specific information about stakeholders. Digitalization has a direct effect on enterprises in the service sector in the form of the development of the institutional environment and the technical infrastructure of digitalization, as well as an indirect action related to the transformation of the enterprises of this industry themselves, their missions and goals. The areas of digitalization in the service sector are indicated. It is shown that the use of digital technologies affects cost reduction and sales growth, and also has a significant impact on the formation and use of the intellectual capital of service enterprises. The features of the formation of the intellectual capital of the enterprise at the stages of the life cycle are considered. The elements of intellectual capital are clarified, which have received an impetus for development due to digitalization. Possible positive directions of the impact of digitalization on the elements of intellectual capital are presented, and the dynamics of the impact of digitalization decisions on the elements of intellectual capital at the stages of the enterprise life cycle is considered.