Factors affecting job performance of airline operations employees in Thailand

Suan Sunandha Rajabhat University, Thailand

^* Corresponding author: nisara.pa@ssru.ac.th

Abstract

Job performance behaviour of employee is a critical driver of organization performance. Airline operations employees namely, pilots, cabin attendants and ground service agents can increase organizational effectiveness. This research analysed the effect of individual characteristics, organization behaviour, learning and development and compensation on operations employees performance. The purposes of this study were (1) to identify factors affecting job performance of airline operations employees in the context of Thailand, (2) to evaluate success factor categories with employee job performance, (3) to explore significant difference between ranking results from two certain groups of respondents. A random sample of 400 respondents divided into two groups, group one- 200 experienced employees (60 pilots, 70 flight attendants and 70 ground service agents) from five airlines in Thailand, group two- 200 HR strategic experts and HR university lecturers completed an online survey. Research concluded that rank order views from both groups were not much different. It showed that job performance is highly associated with organization behaviour, which is motivated by organization culture, organization structure, workplace ambience and leadership and teamwork process. HR experts rated the importance of learning and development in the second order while employees rated the importance of compensation in the second place and perceived learning and development as the least important.