Intra-organizational communications as a factor of staff satisfaction with sustainable development work

¹ Stavropol State Agrarian University, 12, Zootechnicheskiy Lane, Stavropol, 355017, Russia
² Synergy University, 80, Leningradsky Prospect, Moscow, 125190, Russia
³ Kabardino-Balkarian State University named after H.M. Berbekov, 173, Chernyshevskaya Street, Nalchik, 360004, Russia
⁴ State University of Management, 99, Ryazansky Prospect, Moscow, 109542, Russia
⁵ Moscow State Pedagogical University, 1, Malaya Pirogovskaya Street, Moscow, 119991, Russia

^* Corresponding author: vivashov@mail.ru

Abstract

The article presents the results of a study of intra-organizational communications using the example of a Russian organization with a staff of more than 1000 people and an assessment of the impact of this factor on the level of staff satisfaction with sustainable development work. The empirical part of the study was carried out by the questionnaire method of 50% of the organization’s personnel. The data were processed using the SPSS Statistics program (version 21). Construction of a balanced and sustainable model of vertical and horizontal communications in the organization based on the needs of staff for information about the internal processes and external environment of the organization and its regular monitoring allows you to increase the efficiency of the communication process. Personnel satisfaction with the organization of the communication process is one of the indicators of the effectiveness of intra-organizational communications. It gives a positive correlation with the overall satisfaction of personnel with work. The communication activity of personnel and a high level of awareness show the involvement of employees in the development and adoption of managerial decisions of the organization and have a positive effect on their professional responsibility.