| Issue |
E3S Web Conf.
Volume 251, 2021
2021 International Conference on Tourism, Economy and Environmental Sustainability (TEES 2021)
|
|
|---|---|---|
| Article Number | 01009 | |
| Number of page(s) | 6 | |
| Section | Analysis of Energy Industry Economy and Consumption Structure Model | |
| DOI | https://doi.org/10.1051/e3sconf/202125101009 | |
| Published online | 15 April 2021 | |
The Effect of Psychological Contract Violation in Employees’ Emotional Labor Strategies—Mediating Model with Regulation
1 CAS Key Laboratory of Behavioral Science, Institute of Psychology, Beijing 100101, China
2 Department of Psychology, University of Chinese Academy of Sciences, Beijing 100049 China
* Corresponding author: 734380844@qq.com
Emotional labor is the process of regulating expressions and emotions to meet organizational goals, including surface performance and deep performance. Based on psychological contract theory and stress theory, this study investigates the effect of psychological contract breach on emotional labor and the mediating role of job insecurity, which is mediated by personality traits, on this effect.
© The Authors, published by EDP Sciences, 2021
This is an Open Access article distributed under the terms of the Creative Commons Attribution License 4.0, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
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