| Issue |
E3S Web Conf.
Volume 251, 2021
2021 International Conference on Tourism, Economy and Environmental Sustainability (TEES 2021)
|
|
|---|---|---|
| Article Number | 01067 | |
| Number of page(s) | 5 | |
| Section | Analysis of Energy Industry Economy and Consumption Structure Model | |
| DOI | https://doi.org/10.1051/e3sconf/202125101067 | |
| Published online | 15 April 2021 | |
Research on the Key Performance Evaluation Methods of Enterprises Using BSC and KPI Based on Analytic Hierarchy Process ---- Illustrated by the Case of Hangzhou Cigarette Factory
Hangzhou cigarette factory China Tobacco Zhejiang Industrial Co., Ltd Hangzhou, China
a gongyuexiong@zjtobacco.com
b Corresponding author: yingwei@zjtobacco.com
c yuyx@zjtobacco.com
d zhouxz@zjtobacco.com
e fanxiaping@zjtobacco.com
Taking Hangzhou cigarette factory as an example, this paper establishes a key performance index system through integrating the balanced scorecard (BSC) and key performance index (KPI). The index system includes the first-level and 13 second-level indicators in four dimensions of finance, customers, internal processes, as well as learning and growth. Through Analytic Hierarchy Process (AHP) and fuzzy comprehensive evaluation method, it constructs an evaluation model of key corporate performance, finally achieves the actual performance levels of the enterprise, as well as puts forward the improvement suggestions. This evaluation method mainly includes the steps of determining the domain of evaluation factors at all levels, determining the evaluation level, determining fuzzy weight vectors of various indexes, establishing the fuzzy relation matrix and calculating comprehensive evaluation results. It has high accuracy in the process of performance evaluation, which has certain reference and guiding significance for improving the comprehensive competitiveness.
© The Authors, published by EDP Sciences, 2021
This is an Open Access article distributed under the terms of the Creative Commons Attribution License 4.0, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
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