Ethical and psychological features of conflict prevention in interpersonal communication contacts

¹ Moscow Polytechnic University, Bolshaya Semyonovskaya Str, 38, 107023 Moscow, Russia
² Russian State Social University, Wilhelm Pik Str., 4, p. 1, 129226 Moscow, Russia
³ Plekhanov Russian University of Economics, Yuzhnobutovskaya h.15. f. 24, 117042 Moscow, Russia
⁴ Institute of Economics and culture, m. Semenovskaya ul. Ibragimova, 31, bldg. 1, 105318 Moscow, Russia
⁵ Pacific National University, Karl Marx Street, 68, 680000 Khabarovsk, Russia

^* Corresponding author: intersputnik2018@gmail.com

Abstract

It is difficult to overestimate the significance of conflict in business and personal contacts in all spheres of human existence. The ability to communicate without conflicts is quite highly regarded, and conflicting people always and everywhere cause negative impressions. As Descartes taught, before you talk about anything, you need to agree on terms. If we talk about interpersonal conflicts, it should be noted that conflicts grow out of contradictions and opposites, but they cannot be equated. The conflict situation is a pre-conflict phase. Conflicts are more terrible and more harmful than contradictions and conflict situations, as there is already a mutual infringement of the dignity of the parties to a conflict. Conflicts are always problems, tragedies, tears; it is an “evil foreign body” that interferes with healthy communication. That’s why conflicts must be fought, that is why conflicts must be prevented. Conflicts, like diseases, are easier to prevent than to cure and resolve later. Given the foregoing, the problem of finding the most effective technologies for preventing interpersonal conflicts, conflict situations, and contradictions, as they say, means a lot, especially as it concerns conflicts in business and social organizations.