Features of non-verbal communication in the process of online counseling and distance learning

Don State Technical University, Gagarina square, 1, Rostov-on-Don, 344000, Russia

^* Corresponding author: spu-10.2@donstu.ru

Abstract

Interest in non-verbal behavior as the "external self of the individual", in the formation of attitudes towards a person based on the interpretation of non-verbal signals has long been present in both popular science and research papers. This concept combines a wide range of expression elements that allows you to look into the inner world of a person, understand what he feels and how to relate to the perceived information. All this emphasizes the important role of non-verbal communication in the process of interaction, and is of particular relevance in the modern world, in which many processes associated with communication and learning have switched to a remote format. In this regard, special attention deserves the difficulties that arise in the process of non-verbal communication in a remote form, or rather the limitations that are associated with the inability to access the full picture of non-verbal manifestations. These limitations are of particular importance in the process of consultative psychological work, when the psychologist is faced with the inability to see the full range of non-verbal reactions, as well as in educational activities that are carried out in an online format and involve various forms of feedback in the form of non-verbal responses. The study involved 48 university students aged 17 to 23 years old, including 28 boys and 32 girls and 20 counseling psychologists, women aged 27 to 46 years old. The following methods were used: "Personal semantic differential", the questionnaire of V. N. Labunskaya "Non-verbal characteristics of communication", a modified questionnaire "The degree of satisfaction with the components of the image", developed by V. M. Shepel, a questionnaire for psychologists ("Non-verbal communication in the process of online counseling" , compiled by A.V. Korochentseva). The study made it possible to establish on what elements of non-verbal behavior students build an idea of a teacher in the process of online learning, as well as what non-verbal difficulties psychologists face in the process of online counseling, interacting with a client.