Model of the state policy for the development of enterprises in the hospitality industry

¹ Polissia National University, 10008 Zhytomyr, Ukraine
² National University in Zaporizhzhia, 69600 Zaporizhzhia, Ukraine
³ National University of Civil Defence of Ukraine, 61023 Kharkiv, Ukraine
⁴ Institute of Environmental Economics and Sustainable Development of the National Academy of Sciences of Ukraine, 01032 Kyiv, Ukraine
⁵ State Tax University, 08200 Irpin, Ukraine
⁶ Batumi Shota Rustaveli State University, 6010 Batumi, Georgia

^* Corresponding author: george.abuselidze@bsu.edu.ge

Abstract

The estimation of the basic tendencies of the development of enterprises in the hospitality industry in national and global scales wass carried out. Professional and qualified staff is the prerogative of any business, including hotel, because it is able to demonstrate the level of high-quality service. The main problems of an internal character concerning functioning and development of enterprises in the hospitality industry are allocated. Negative macroeconomic factors that affect the effectiveness of the state policy for the development in hospitality enterprises have been identified. Priority tasks have been formulated on the issues of improving the quality management in the hospitality enterprises, the solution of which will further develop specific measures to implement a quality-oriented model of the state policy for the development in the hospitality enterprises. This model should include elements of managing the process of providing services, new product development, deliveries and other elements that significantly affect the quality of service. It is proved that the structure of the model of the state policy for the development of enterprises in the hospitality industry is most reliably represented in the form of a set of subsystems: support functional and target subsystem.