Student’s Acceptance and Actual Use of E-Learning System in a Post-COVID Era Through Technology Acceptance Model

Department of Information System, Faculty of Industrial Technology, Institut Teknologi Nasional, PHH Mustofa No. 23 Bandung, Indonesia

^* Corresponding author: sofia.umaroh@itenas.ac.id

Abstract

The COVID-19 pandemic has pushed the transition of learning activities in universities into distance learning. This leads to extensive use of e-learning, which became one of key things to sustain the ongoing teaching and learning activities during the pandemic. With the return of classroom learning, the actual use, and students’ intentions on using e-learning system is unknown, and it could affect e-learning system’s effectiveness. Based on the problem, a quantitative research and analysis is conducted on students’ acceptance, use intentions, and actual use of e-learning system using Technology Acceptance Model (TAM) with three adopted external constructs of Learnability, Self-efficacy, and Social Norm. The questionnaire result processing is conducted by utilizing Structural Equation Modelling (SEM). The findings are students’ perception of e-learning system’s usefulness, ease of use, and students’ attitude towards the e-learning system affects their behavior intentions, and actual use of e-learning system. This finding also resulted on two proposed suggestions on adding minimum content requirements and standard operational procedure in course content management with the aim to increase its learnability and students’ attachments and adding a user tour feature with the aim to increase both learnability and ease of use of e-learning.