| Issue |
E3S Web Conf.
Volume 501, 2024
International Conference on Computer Science Electronics and Information (ICCSEI 2023)
|
|
|---|---|---|
| Article Number | 02010 | |
| Number of page(s) | 7 | |
| Section | Information Technology for Sustainability | |
| DOI | https://doi.org/10.1051/e3sconf/202450102010 | |
| Published online | 18 March 2024 | |
Behavioral factors of intention to use pay later services. A systematic literature review
Departement of Information System, Institut Teknologi Sepuluh Nopember, Surabaya, Indonesia
* Corresponding author: windiana2201@gmail.com, reny.nadlifatin@gmail.com
† Corresponding author: windiana2201@gmail.com, reny.nadlifatin@gmail.com
One of the current phenomena that plays a key role in digital transformation is commerce via mobile devices, known as m-commerce. Financial transactions involve selling or buying m-commerce service products using digital payments; one of them is to pay later. This research aims to determine the factors influencing customers’ behavioral intentions to use Paylater in m-commerce applications. This study analyzes 30 accessible articles from well-known publishers in Scopus-indexed journals or the Web of Science. The result is 10 dimensions, that influence the intention to use pay later, namely behavior intention, social influence, information quality, perceived ease of use, financial literacy, hedonic values, perceived risk, perceived usefulness, trust, and habit. This paper produces a dimensional mapping model that will be used for further research.
© The Authors, published by EDP Sciences, 2024
This is an Open Access article distributed under the terms of the Creative Commons Attribution License 4.0, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
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