A Study of Evaluation of Two-dimensional Quality Elements of Convention Tourism Based on Kano Model-A Case Study on Macao

Kuang Tingyue

doi:10.1051/e3sconf/202125103012

All issues

Volume 251 (2021)

E3S Web Conf., 251 (2021) 03012

References

Open Access

Issue		E3S Web Conf. Volume 251, 2021 2021 International Conference on Tourism, Economy and Environmental Sustainability (TEES 2021)


Article Number		03012
Number of page(s)		9
Section		Research on Earth Climate and Land and Ocean Resources
DOI		https://doi.org/10.1051/e3sconf/202125103012
Published online		15 April 2021

Andrew Bradley, Tim Hall, Margaret Harrison. (2002). Selling cities: promoting new images for meeting Tourism. Cities, 19(1):61–70. [Google Scholar]
Cai L.B., Wang Q. (2013). A Study of Exhibition Service Quality Based on Refined Kano Model: A Case Study of China International Consumer Electronics Show. Journal of Ocean University of China (Social Science Edition), (5), 68–75. [Google Scholar]
Dai, G.Q. et al. (2005). Tourism Theory, Case and Planning of Festivals, Festival Events and Events. Beijing: Science Press. [Google Scholar]
Fortin, P.A., Ritchie, J.R.B. and Arsenault, J. (1976) A study of the decision process of North American associations concerning the choice of a convention site. Quebec Planning and Development Council. [Google Scholar]
Geoffrey I. Crouch, Giacomo Del Chiappa, Richard R. Perdued. (2019). International convention tourism: A choice modelling experiment of host city competition. Tourism Management, (71), 530–542. [Google Scholar]
Gracan, D., Barkiöija, M. and Dugandzic, A. (2016), “An Exploratory study of environmental awareness in business tourism”, Tourism & Hospitality Industry 2016 proceedings of Biennial International Congress in Opatija, Croatia, 2016, ProQuest, pp. 53–65. [Google Scholar]
Guo Y.Z., Zang S.N., Jiang J.X. (2009). A Case Study on the Convention Tourist Quality Evaluation in Shanghai. Economic Geography, 29(9). 1569–1573. [Google Scholar]
Heesup Han, Soyeun Lee, Amr Al-Ansi, Hyeon-Cheol Kim, Hyungseo Bobby Ryu, Jinkyung Jenny Kim & Wansoo Kim. (2019). Convention Tourism and Sustainability: Exploring Influencing Factors on Delegate Green Behavior That Reduce Environmental Impacts. Sustainability, (11), 1–14. [Google Scholar]
Herzberg, F., Maunser, B. and Snyderman, B. (1959). The Motivation to Work, John Wiley and Sons Inc., New York, NY. [Google Scholar]
Kano, Noriaki & Takahashi, Fumio (1984) Attractive Quality and Must-be Quality. The Journal of the Japanese Society for Quality Control, p39–48. [Google Scholar]
Lee, H.; Lee, J.; Jones, D. Exploring the interrelationship between Convention and Visitor Bureau (CVB) and its stakeholders, and CVB performance from the perspective of stakeholders. J. Travel Tour. Mark. 2016, 33, 224–249. [Google Scholar]
Lee, J., Choi, Y., & Breiter, D. (2016). An exploratory study of convention destination competitiveness from the attendees’ perspective: Importance-performance analysis and repeated measures of manova. Journal of Hospitality & Tourism Research, 40(5), 589–610. [Google Scholar]
Liang, Henry Chuah Kun; Latip, Hamrila A. (2018). Factors Affecting Attendees’ DecisionMaking in Convention Tourism Industry. Advanced Science Letters, 24(6), 4414–4420. [Google Scholar]
Para, A., & Kachniewska, M. (2014). Determinants of convention and conference site selection: The Polish event planner perspective. New Trends in Tourism Research-A Polish Perspective, 1, 150–162. [Google Scholar]
Wang M.H., Chen R.L., Su Y.H. (2006). Applying Linear Structural Equation Models to Study the Influence of Service Quality on Customer Satisfaction and Customer Loyalty-An Empirical Study of Chinese Petroleum Corporation Gas Stations. Journal of Customer Satisfaction, 2(2), 47–86. [Google Scholar]
Ying L.J. (2003). Reflections on China’s MICE Tourism. Tourism Science, (1), 10–12. [Google Scholar]

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[1] Andrew Bradley, Tim Hall, Margaret Harrison. (2002). Selling cities: promoting new images for meeting Tourism. Cities, 19(1):61–70. [Google Scholar]

[2] Cai L.B., Wang Q. (2013). A Study of Exhibition Service Quality Based on Refined Kano Model: A Case Study of China International Consumer Electronics Show. Journal of Ocean University of China (Social Science Edition), (5), 68–75. [Google Scholar]

[3] Dai, G.Q. et al. (2005). Tourism Theory, Case and Planning of Festivals, Festival Events and Events. Beijing: Science Press. [Google Scholar]

[4] Fortin, P.A., Ritchie, J.R.B. and Arsenault, J. (1976) A study of the decision process of North American associations concerning the choice of a convention site. Quebec Planning and Development Council. [Google Scholar]

[5] Geoffrey I. Crouch, Giacomo Del Chiappa, Richard R. Perdued. (2019). International convention tourism: A choice modelling experiment of host city competition. Tourism Management, (71), 530–542. [Google Scholar]

[6] Gracan, D., Barkiöija, M. and Dugandzic, A. (2016), “An Exploratory study of environmental awareness in business tourism”, Tourism & Hospitality Industry 2016 proceedings of Biennial International Congress in Opatija, Croatia, 2016, ProQuest, pp. 53–65. [Google Scholar]

[7] Guo Y.Z., Zang S.N., Jiang J.X. (2009). A Case Study on the Convention Tourist Quality Evaluation in Shanghai. Economic Geography, 29(9). 1569–1573. [Google Scholar]

[8] Heesup Han, Soyeun Lee, Amr Al-Ansi, Hyeon-Cheol Kim, Hyungseo Bobby Ryu, Jinkyung Jenny Kim & Wansoo Kim. (2019). Convention Tourism and Sustainability: Exploring Influencing Factors on Delegate Green Behavior That Reduce Environmental Impacts. Sustainability, (11), 1–14. [Google Scholar]

[9] Herzberg, F., Maunser, B. and Snyderman, B. (1959). The Motivation to Work, John Wiley and Sons Inc., New York, NY. [Google Scholar]

[10] Kano, Noriaki & Takahashi, Fumio (1984) Attractive Quality and Must-be Quality. The Journal of the Japanese Society for Quality Control, p39–48. [Google Scholar]

[11] Lee, H.; Lee, J.; Jones, D. Exploring the interrelationship between Convention and Visitor Bureau (CVB) and its stakeholders, and CVB performance from the perspective of stakeholders. J. Travel Tour. Mark. 2016, 33, 224–249. [Google Scholar]

[12] Lee, J., Choi, Y., & Breiter, D. (2016). An exploratory study of convention destination competitiveness from the attendees’ perspective: Importance-performance analysis and repeated measures of manova. Journal of Hospitality & Tourism Research, 40(5), 589–610. [Google Scholar]

[13] Liang, Henry Chuah Kun; Latip, Hamrila A. (2018). Factors Affecting Attendees’ DecisionMaking in Convention Tourism Industry. Advanced Science Letters, 24(6), 4414–4420. [Google Scholar]

[14] Para, A., & Kachniewska, M. (2014). Determinants of convention and conference site selection: The Polish event planner perspective. New Trends in Tourism Research-A Polish Perspective, 1, 150–162. [Google Scholar]

[15] Wang M.H., Chen R.L., Su Y.H. (2006). Applying Linear Structural Equation Models to Study the Influence of Service Quality on Customer Satisfaction and Customer Loyalty-An Empirical Study of Chinese Petroleum Corporation Gas Stations. Journal of Customer Satisfaction, 2(2), 47–86. [Google Scholar]

[16] Ying L.J. (2003). Reflections on China’s MICE Tourism. Tourism Science, (1), 10–12. [Google Scholar]