Impact of Consumer Satisfaction on Fresh E-commerce Repeat Purchase Behavior

Xi Sun

doi:10.1051/e3sconf/202125702074

All issues

Volume 257 (2021)

E3S Web Conf., 257 (2021) 02074

References

Open Access

Issue		E3S Web Conf. Volume 257, 2021 5^th International Workshop on Advances in Energy Science and Environment Engineering (AESEE 2021)


Article Number		02074
Number of page(s)		7
Section		Research on Energy Consumption and Energy Industry Benefit
DOI		https://doi.org/10.1051/e3sconf/202125702074
Published online		12 May 2021

Jing Liu. Study On Customer Satisfaction Evaluation Model Based On Analytic Hierarchy Process Method [D]. Study On Customer Satisfaction Evaluation Model Based On Analytic Hierarchy Process Method [D]hanghai Jiao Tong University, 2011. [Google Scholar]
Kim S Y, Lim Y J. Consumer Perceived Importance of and Satisfaction with Internet Shopping[J]. Electronic Markets, 2001, 11(03):148-154. [Google Scholar]
Kezhen Zhang. Fuzzy comprehensive evaluation of fresh e-commerce platform consumer satisfaction based on AHP[J]. China management informatization, 2020 (10): 153-156. [Google Scholar]
Yun Wang. An empirical study on the influencing factors of fresh e-commerce customer satisfaction[J]. Commercial exhibition economy, 2021 (2): 38-40. [Google Scholar]
Cao Huarui. Study on How Consumers’ Perception of Logistics Distribution Service Quality in Online Shopping Influences Their Attitudes and Postpurchasing Behaviors[J]. Logistics Technology, 2014, 33(9): 131-133. [Google Scholar]
Yinghong Shi. Research on the perception of urban fresh e-commerce distribution service quality and re purchase hospital [D]. Research on the perception of urban fresh e-commerce distribution service quality and re purchase hospital [D]iangsu: Suzhou University, 2020. [Google Scholar]
Wenxiang Xing, Hua Han. Research on Influencing Factors of repeat buying behavior of e-commerce consumers[J]. Academic forum, 2014 (11): 67-71. [Google Scholar]
Zuoliang Ye, Xueqiao Wang, Bao Zhihong, et al. Empirical study and modeling of repeat buying behavior in C2C environment[J]. Journal of management science, 2011 (12): 71-78. [Google Scholar]
Ye Zuoliang, Wang Xueqiao, Bao Zhihong, et al. Modeling and empirical research of repeat purchase behavior in C2C ecommerce[J]. Journal of Management Sciences in China, 2011, 14(12): 71-78. [Google Scholar]
Sheng Jiping, Shi Hongxu. Analysis on determinants of consumers’ intention to repeat-purchase fresh fruits online from the perspective of attachment[J]. Journal of Food Safety and Quality, 2019, 10(24): 8358-8363. [Google Scholar]
Harun A, Mahmud M, Othman B, et al. Understanding experienced consumers towards repeat purchase of counterfeit products: The mediating effect of attitude[J]. Management Science Letters, 2019, 10(1): 1-16. [Google Scholar]
Fahmi M, Arif M, Farisi S, et al. Peran Brand Image dalam Memediasi Pengaruh Social Media Marketing terhadap Repeat Purchase pada Fast-Food Restaurant di Kota Medan[J]. Jurnal Samudra Ekonomi dan Bisnis, 2019, 11(1):53-68. [Google Scholar]
Kunamaneni S, Jassi S, Hoang D. Promoting reuse behaviour: Challenges and strategies for repeat purchase, low-involvement products[J]. Sustainable Production and Consumption, 2019, 20(10): 253-272. [Google Scholar]
Lewers K S, Castro P, Hancock J F, et al. Evidence of epistatic suppression of repeat fruiting in cultivated strawberry[J]. BMC Plant Biology, 2019, 19(1): 1-18. [Google Scholar]
Lewers K S, Newell M J, Park E, et al. Consumer preference and physiochemical analyses of fresh strawberries from ten cultivars[J]. International Journal of Fruit Science, 2020, 20(2): 1-24. [Google Scholar]

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[1] Jing Liu. Study On Customer Satisfaction Evaluation Model Based On Analytic Hierarchy Process Method [D]. Study On Customer Satisfaction Evaluation Model Based On Analytic Hierarchy Process Method [D]hanghai Jiao Tong University, 2011. [Google Scholar]

[2] Kim S Y, Lim Y J. Consumer Perceived Importance of and Satisfaction with Internet Shopping[J]. Electronic Markets, 2001, 11(03):148-154. [Google Scholar]

[3] Kezhen Zhang. Fuzzy comprehensive evaluation of fresh e-commerce platform consumer satisfaction based on AHP[J]. China management informatization, 2020 (10): 153-156. [Google Scholar]

[4] Yun Wang. An empirical study on the influencing factors of fresh e-commerce customer satisfaction[J]. Commercial exhibition economy, 2021 (2): 38-40. [Google Scholar]

[5] Cao Huarui. Study on How Consumers’ Perception of Logistics Distribution Service Quality in Online Shopping Influences Their Attitudes and Postpurchasing Behaviors[J]. Logistics Technology, 2014, 33(9): 131-133. [Google Scholar]

[6] Yinghong Shi. Research on the perception of urban fresh e-commerce distribution service quality and re purchase hospital [D]. Research on the perception of urban fresh e-commerce distribution service quality and re purchase hospital [D]iangsu: Suzhou University, 2020. [Google Scholar]

[7] Wenxiang Xing, Hua Han. Research on Influencing Factors of repeat buying behavior of e-commerce consumers[J]. Academic forum, 2014 (11): 67-71. [Google Scholar]

[8] Zuoliang Ye, Xueqiao Wang, Bao Zhihong, et al. Empirical study and modeling of repeat buying behavior in C2C environment[J]. Journal of management science, 2011 (12): 71-78. [Google Scholar]

[9] Ye Zuoliang, Wang Xueqiao, Bao Zhihong, et al. Modeling and empirical research of repeat purchase behavior in C2C ecommerce[J]. Journal of Management Sciences in China, 2011, 14(12): 71-78. [Google Scholar]

[10] Sheng Jiping, Shi Hongxu. Analysis on determinants of consumers’ intention to repeat-purchase fresh fruits online from the perspective of attachment[J]. Journal of Food Safety and Quality, 2019, 10(24): 8358-8363. [Google Scholar]

[11] Harun A, Mahmud M, Othman B, et al. Understanding experienced consumers towards repeat purchase of counterfeit products: The mediating effect of attitude[J]. Management Science Letters, 2019, 10(1): 1-16. [Google Scholar]

[12] Fahmi M, Arif M, Farisi S, et al. Peran Brand Image dalam Memediasi Pengaruh Social Media Marketing terhadap Repeat Purchase pada Fast-Food Restaurant di Kota Medan[J]. Jurnal Samudra Ekonomi dan Bisnis, 2019, 11(1):53-68. [Google Scholar]

[13] Kunamaneni S, Jassi S, Hoang D. Promoting reuse behaviour: Challenges and strategies for repeat purchase, low-involvement products[J]. Sustainable Production and Consumption, 2019, 20(10): 253-272. [Google Scholar]

[14] Lewers K S, Castro P, Hancock J F, et al. Evidence of epistatic suppression of repeat fruiting in cultivated strawberry[J]. BMC Plant Biology, 2019, 19(1): 1-18. [Google Scholar]

[15] Lewers K S, Newell M J, Park E, et al. Consumer preference and physiochemical analyses of fresh strawberries from ten cultivars[J]. International Journal of Fruit Science, 2020, 20(2): 1-24. [Google Scholar]