Burnout among call center staff in the Rabat Sale Kenitra Region

E. Drissi; S. Boulbaroud; H. Hami; A. Ahami; F-Z. Azzaoui

doi:10.1051/e3sconf/202131901074

All issues

Volume 319 (2021)

E3S Web Conf., 319 (2021) 01074

References

Open Access

Issue		E3S Web Conf. Volume 319, 2021 International Congress on Health Vigilance (VIGISAN 2021)


Article Number		01074
Number of page(s)		6
DOI		https://doi.org/10.1051/e3sconf/202131901074
Published online		09 November 2021

D. Zapf, S. Einarsen, H. Hoel, & M. Vartia, Empirical findings on bullying in the workplace In International Perspectives in Research and Practice. (pp. 103–126). London: Taylor & Francis (2003) [Google Scholar]
S. E. Jackson, and C. Maslach,. ‘Job stress among helping professionals: The effects on workers and their families’. Presented at the Research Workshop on Current Issues in Occupational Stress: Theory, Research, and Intervention, Downsview, Ontario, (1980) [Google Scholar]
M. Guinauld Evaluation du burnout chez les internes de médecine générale et étude des facteurs associés, Th : Méd. : Créteil, (2006) [Google Scholar]
C. Vaquin-villeminey, Prévalence du burnout en médecine générale : enquête nationale auprès de 221 médecins généralistes du réseau Sentinelles, Thèse de doctorat en médecine général, Université René Descartes (2007) [Google Scholar]
M. Cabellero & al., Prevalence and factors associated with burnout in health area. Aten Primaria, 31; 27(5): 313–7. (2001) [Google Scholar]
G. Kevin & al, Burnout in psychiatric nursing. Blackwell Science Ltd, Journal of Advanced Nursing, 34(3), 383–396 (2001) [Google Scholar]
D. Truchot, Le burnout des médecins libéraux de champagne Ardenne, rapport de recherche pour l’URML de champagne Ardenne (2002) [Google Scholar]
C. Maslach, The truth about burnout. San Fransisco:Ed. jossey bass, 1st Ed, p200. (1997) [Google Scholar]
D. Truchot. Le burnout des médecins généralistes de Poitou-Charentes, Rapport de recherche pour l'Union Régionale des Médecins Libéraux de Poitou-Charentes. Université de Poitiers, p99. (2004) [Google Scholar]
E. Ogus, E. Greenglass, R. J. Burke, Gender-role differences, work stress and depersonalization. J. Soc. Behav. Pers, 5, 387–398. (1990) [Google Scholar]
J. Glasberg & al., Prevalence of the burnout syndrome among Brazilian medical oncologists. Rev Assoc Med Bras ; 53(1): 85–9 (2007) [Google Scholar]
R.S. Paffenbarger, R.T. Hyde, A.L. Wing: Physical activity and physical fitness as determinants of health and longevity. In : C. Bouchards, T. Shepard, J. Stephens, R. Sutton, B.D. McPherson (eds), Exercise, Fitness, & Health. Champaign, IL: Human Kinetics; 33-48. (1990) [Google Scholar]
C. Bouchard: Discussion: Heredity, fitness, and health. In: C. Bouchard, R.J. Shepard, T. Stephens, J.R. Sutton, B.D. McPherson (eds), Exercise, Fitness, & Health. Champaign, IL: Human Kinetics; 147–153. (1990) [Google Scholar]
R.P. Claytor: Stress reactivity: Hemodynamic adjustments in trained and untrained humans. Medicine and Science in Sports and Exercise; 23: 873–881. (1991) [Google Scholar]
M.S. Sothmann, T.S. Horn, B.A. Hart, A.B. Gustafson: Comparison of discrete cardiovascular fitness groups on plasma catecholamine and selected behavioral responses to psychological stress. Psychophysiology; 24: 47–54. (1987) [Google Scholar]
C.L Carmack, M. Amaral-Melendez, E. Bourdreaux, et al.: Exercise as a component in the physical and psychological rehabilitation of hemodialysis patients. International Journal of Rehabilitation and Health; 1: 13–23. (1995) [Google Scholar]
W.E. Sime: Exercise in the prevention and treatment of depression. In: Morgan W.P., Godston S.E. (eds), Exercise and Mental Health. Washington, D.C. Hemisphere Publishing Corporation; 145–152 (1987) [Google Scholar]
W.P. Morgan: Affective beneficience of vigourous physical activity. Medicine and Science in Sports and Exercise; 17: 94–100 (1985) [Google Scholar]
A. Badoux, and D. schmidt-valley. La spiritualité une ressource aussi pour les soignants. Haute Ecole de la Santé La source. (2007) [Google Scholar]
C. Delgado, Sense of coherence, spirituality, stress, and quality of life in chronic illness. Journal of Nursing Scholarship, 39(3), 229–234 (2007) [Google Scholar]
J. Rowold, Effects of spiritual well-being on subsequent happiness, psychological well-being, and stress. Journal of Religion and Health, 50(4), 950–963 (2011) [Google Scholar]
I. Tuck, R. Alleyne, & W. Thinganjana, Spirituality and stress management in healthy adults. Journal of Holistic Nursing, 24, 245–253 (2006) [Google Scholar]
G.G. Ano, & E.B. Vasconcelles. Religious coping and psychological adjustment to stress: A meta-analysis. Journal of Clinical Psychology, 61(4),461–480. (2005) [Google Scholar]
R.A. Carleton, P. Esparza, P.J. Thaxter, & K.E. Grant, Stress, religious coping ressources, and depressive symptoms in an urban adolescent sample. Journal for the Scientific Study of Religion, 47(1), 113–121. (2008) [Google Scholar]
Y. Kim, & L. Seidlitz, Spirituality moderates the effect of stress on emotional and physical adjustment. Personality and Individual Differences, 32(8), 1377–1390 (2002) [Google Scholar]
J. A. Calicchia, & L. Graham. Assessing the relationship between spirituality, life stressors, and social ressources: Buffers of stress in graduate students. North American Journal of Psychology, 8(2),307–320 (2006) [Google Scholar]
H. Wetherbe, J. Robinson, D.J. Kurpius, S. Berfort, C. Foley, M. Nicpon, E. Hull-Blanks, S. Sollenberger, & L. Huser. Spirituality among college freshmen : Relationships to self-esteem, body image, and stress. Counselling and Values, 52, 55–70 (2007) [Google Scholar]
S. Cotton, K. Zebracki, S. L Rosenthal, J. Tsevat, & D. Drotar, Religion/spirituality and adolescent health outcomes: A review. Journal of Adolescent Health, 38, 472–480 (2006) [Google Scholar]
M.I. Pearce, T. D. Little, & J.E. Perez, Religiousness and depressive symptoms among adolescents. Journal of Clinical Child & Adolescent Psychology, 32(2), 267–276 (2003) [Google Scholar]

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[1] D. Zapf, S. Einarsen, H. Hoel, & M. Vartia, Empirical findings on bullying in the workplace In International Perspectives in Research and Practice. (pp. 103–126). London: Taylor & Francis (2003) [Google Scholar]

[2] S. E. Jackson, and C. Maslach,. ‘Job stress among helping professionals: The effects on workers and their families’. Presented at the Research Workshop on Current Issues in Occupational Stress: Theory, Research, and Intervention, Downsview, Ontario, (1980) [Google Scholar]

[3] M. Guinauld Evaluation du burnout chez les internes de médecine générale et étude des facteurs associés, Th : Méd. : Créteil, (2006) [Google Scholar]

[4] C. Vaquin-villeminey, Prévalence du burnout en médecine générale : enquête nationale auprès de 221 médecins généralistes du réseau Sentinelles, Thèse de doctorat en médecine général, Université René Descartes (2007) [Google Scholar]

[5] M. Cabellero & al., Prevalence and factors associated with burnout in health area. Aten Primaria, 31; 27(5): 313–7. (2001) [Google Scholar]

[6] G. Kevin & al, Burnout in psychiatric nursing. Blackwell Science Ltd, Journal of Advanced Nursing, 34(3), 383–396 (2001) [Google Scholar]

[7] D. Truchot, Le burnout des médecins libéraux de champagne Ardenne, rapport de recherche pour l’URML de champagne Ardenne (2002) [Google Scholar]

[8] C. Maslach, The truth about burnout. San Fransisco:Ed. jossey bass, 1st Ed, p200. (1997) [Google Scholar]

[9] D. Truchot. Le burnout des médecins généralistes de Poitou-Charentes, Rapport de recherche pour l'Union Régionale des Médecins Libéraux de Poitou-Charentes. Université de Poitiers, p99. (2004) [Google Scholar]

[10] E. Ogus, E. Greenglass, R. J. Burke, Gender-role differences, work stress and depersonalization. J. Soc. Behav. Pers, 5, 387–398. (1990) [Google Scholar]

[11] J. Glasberg & al., Prevalence of the burnout syndrome among Brazilian medical oncologists. Rev Assoc Med Bras ; 53(1): 85–9 (2007) [Google Scholar]

[12] R.S. Paffenbarger, R.T. Hyde, A.L. Wing: Physical activity and physical fitness as determinants of health and longevity. In : C. Bouchards, T. Shepard, J. Stephens, R. Sutton, B.D. McPherson (eds), Exercise, Fitness, & Health. Champaign, IL: Human Kinetics; 33-48. (1990) [Google Scholar]

[13] C. Bouchard: Discussion: Heredity, fitness, and health. In: C. Bouchard, R.J. Shepard, T. Stephens, J.R. Sutton, B.D. McPherson (eds), Exercise, Fitness, & Health. Champaign, IL: Human Kinetics; 147–153. (1990) [Google Scholar]

[14] R.P. Claytor: Stress reactivity: Hemodynamic adjustments in trained and untrained humans. Medicine and Science in Sports and Exercise; 23: 873–881. (1991) [Google Scholar]

[15] M.S. Sothmann, T.S. Horn, B.A. Hart, A.B. Gustafson: Comparison of discrete cardiovascular fitness groups on plasma catecholamine and selected behavioral responses to psychological stress. Psychophysiology; 24: 47–54. (1987) [Google Scholar]

[16] C.L Carmack, M. Amaral-Melendez, E. Bourdreaux, et al.: Exercise as a component in the physical and psychological rehabilitation of hemodialysis patients. International Journal of Rehabilitation and Health; 1: 13–23. (1995) [Google Scholar]

[17] W.E. Sime: Exercise in the prevention and treatment of depression. In: Morgan W.P., Godston S.E. (eds), Exercise and Mental Health. Washington, D.C. Hemisphere Publishing Corporation; 145–152 (1987) [Google Scholar]

[18] W.P. Morgan: Affective beneficience of vigourous physical activity. Medicine and Science in Sports and Exercise; 17: 94–100 (1985) [Google Scholar]

[19] A. Badoux, and D. schmidt-valley. La spiritualité une ressource aussi pour les soignants. Haute Ecole de la Santé La source. (2007) [Google Scholar]

[20] C. Delgado, Sense of coherence, spirituality, stress, and quality of life in chronic illness. Journal of Nursing Scholarship, 39(3), 229–234 (2007) [Google Scholar]

[21] J. Rowold, Effects of spiritual well-being on subsequent happiness, psychological well-being, and stress. Journal of Religion and Health, 50(4), 950–963 (2011) [Google Scholar]

[22] I. Tuck, R. Alleyne, & W. Thinganjana, Spirituality and stress management in healthy adults. Journal of Holistic Nursing, 24, 245–253 (2006) [Google Scholar]

[23] G.G. Ano, & E.B. Vasconcelles. Religious coping and psychological adjustment to stress: A meta-analysis. Journal of Clinical Psychology, 61(4),461–480. (2005) [Google Scholar]

[24] R.A. Carleton, P. Esparza, P.J. Thaxter, & K.E. Grant, Stress, religious coping ressources, and depressive symptoms in an urban adolescent sample. Journal for the Scientific Study of Religion, 47(1), 113–121. (2008) [Google Scholar]

[25] Y. Kim, & L. Seidlitz, Spirituality moderates the effect of stress on emotional and physical adjustment. Personality and Individual Differences, 32(8), 1377–1390 (2002) [Google Scholar]

[26] J. A. Calicchia, & L. Graham. Assessing the relationship between spirituality, life stressors, and social ressources: Buffers of stress in graduate students. North American Journal of Psychology, 8(2),307–320 (2006) [Google Scholar]

[27] H. Wetherbe, J. Robinson, D.J. Kurpius, S. Berfort, C. Foley, M. Nicpon, E. Hull-Blanks, S. Sollenberger, & L. Huser. Spirituality among college freshmen : Relationships to self-esteem, body image, and stress. Counselling and Values, 52, 55–70 (2007) [Google Scholar]

[28] S. Cotton, K. Zebracki, S. L Rosenthal, J. Tsevat, & D. Drotar, Religion/spirituality and adolescent health outcomes: A review. Journal of Adolescent Health, 38, 472–480 (2006) [Google Scholar]

[29] M.I. Pearce, T. D. Little, & J.E. Perez, Religiousness and depressive symptoms among adolescents. Journal of Clinical Child & Adolescent Psychology, 32(2), 267–276 (2003) [Google Scholar]