Open Access
Issue
E3S Web of Conf.
Volume 388, 2023
The 4th International Conference of Biospheric Harmony Advanced Research (ICOBAR 2022)
Article Number 03015
Number of page(s) 6
Section E-Business Sustainability
DOI https://doi.org/10.1051/e3sconf/202338803015
Published online 17 May 2023
  1. S. Nambisan, K. M. Lyytinen, and M. Song, “Digital Innovation Management: Reinventing Innovation Management Research in a Digital World,” MIS Quarterly, vol. 41, no.1, pp. 223-238, 2017. [CrossRef] [Google Scholar]
  2. M. Al-Mashraie, S. H. Chung, and H. Jeon, “Customer switching behavior analysis in the telecommunication industry via push-pull-mooring framework: A machine learning approach,” Computers & Industrial Engineering, vol. 144, Art. no. 106476, 2020. [CrossRef] [Google Scholar]
  3. N. Ribeiro, Samuel, D. Botella-Carrubi, D. Palacios-Marques, and M. Orero-Blat, “The Effect of Digitalization on Business Performance: An Applied Study of KIBS,” Journal of Business Research, vol. 126, no.1, pp. 319-326, 2021. [CrossRef] [Google Scholar]
  4. J. R. Saura, P. R. Palos-Sanchez, and A. B. Gonzalez, “The Importance of Information Service Offerings of Collaborative CRMs on Decision-Making in B2B Marketing,” Journal of Business & Industrial Marketing, Emerald Publishing, Limited, 2019. [Google Scholar]
  5. A. K. Sharma, “A study to trends and industrial prospects of Industry 4.0,” in Materials Today: Proceedings, vol. 47, no. 10, pp. 2364-2369, 2021. [CrossRef] [Google Scholar]
  6. A. Ustundag and E. Cevikcan, “Industry 4.0: Managing The Digital Transformation,” Springer International Publishing Switzerland, 2018. [CrossRef] [Google Scholar]
  7. S. Vaidya, “Industry 4.0 - A Glimpse,” in 2nd International Conference on Materials Manufacturing and Design Engineering, Procedia Manufacturing, vol. 20, pp. 233-238, 2018. [Google Scholar]
  8. A. Z. Dodd, “The Essential Guide to Telecommunications: Fifth Edition." Pearson Education, Inc. United States of America, 2012. [Google Scholar]
  9. S. Arifin and F. Samopa, "Analysis of churn rate significantly factors in telecommunication industry using support vector machines method," in Journal of Physics: Conference Series, vol. 1108. IOP Publishing, 2018. [Google Scholar]
  10. H. Gil-Gomez, V. Guerola-Navarro, R. Oltra-Badenes, and J.A. Lozano-Quilis, “Customer relationship management: digital transformation and sustainable business model innovation,” Economic Research-Ekonomska Istravzivanja, vol. 33, no.1, pp. 2733–2750, 2020. [CrossRef] [Google Scholar]
  11. S. Chatterjee, “Adoption of Artificial Intelligence-integrated CRM systems in agile organizations in India,” Technological Forecasting and Social Change, vol. 168, Art. no. 120783, 2021. [CrossRef] [Google Scholar]
  12. F. Fangyuan and X. Guanghua, “Ai-driven customer relationship management for sustainable enterprise performance,” Sustainable Energy Technologies and Assessments, vol. 52, Art. no. 102103, 2022. [Google Scholar]
  13. C. Fisher, “New Technologies for Mobile Salesforce Management and CRM,” American Journal of Industrial and Business Management, vol. 7, pp. 548-558, 2017. [CrossRef] [Google Scholar]
  14. V. Vicente, N. Guerola, B. Oltra, H. Gil-Gomez, and A. I. Fernandez, “Customer relationship management (CRM) and Innovation: A qualitative comparative analysis (QCA) in the search for improvements on the firm performance in winery sector,” in Technological Forecasting & Social Change, vol. 169, Article 120838, 2021. [Google Scholar]
  15. M. Thakkar and R. Rajaan, “Salesforce CRM: A new way of managing Customer Relationship in cloud environment,” in International Journal of Electrical, Electronics and Computers, vol. 5, no. 3, 2020. [Google Scholar]
  16. N.J. Harahap and M. Rafika, “Industrial Revolution 4.0: and The Impact on Human Resources,” Jurnal Ecobisma, vol. 7, no.1, 2020. [Google Scholar]
  17. W. Sardjono, B. S. Laksmono, and E. Yuniastuti, “The Social Welfare factors of Public Transportation Drivers With Online Application As a Result of The 4.0 Industrial Revolution In Transportation,” ICIC Express Letters, vol. 14, no. 14, pp. 361-368, 2020. [Google Scholar]

Current usage metrics show cumulative count of Article Views (full-text article views including HTML views, PDF and ePub downloads, according to the available data) and Abstracts Views on Vision4Press platform.

Data correspond to usage on the plateform after 2015. The current usage metrics is available 48-96 hours after online publication and is updated daily on week days.

Initial download of the metrics may take a while.