EDP Sciences logo
Web of Conferences logo
Search
Menu
All issues Volume 402 (2023) E3S Web of Conf., 402 (2023) 08027 References
Open Access
Issue
E3S Web of Conf.
Volume 402, 2023
International Scientific Siberian Transport Forum - TransSiberia 2023
Article Number 08027
Number of page(s) 15
Section Sustainable Transport Economics and Policy
DOI https://doi.org/10.1051/e3sconf/202340208027
Published online 19 July 2023
  1. A. M. Saad, & R. Islam, International Business Management 10(3), 209–217 (2016) http://medwelljournals.com/abstract/?doi=ibm.2016.209.217 [Google Scholar]
  2. D. Napitupulu, R. Rahim, D. Abdullah, M. I. Setiawan, L. A. Abdillah, A. S. Ahmar, … A. Pranolo, Analysis of student satisfaction toward quality-of-service facility. In Journal of physics: Conference series, IOP Publishing 954(1), 012019 (2018) [CrossRef] [Google Scholar]
  3. K. A. Qudah, S. H. S. Al-Beshtawi, K. A. Al-Tarawneh, A. A. S. Mohammad, & A. A. Abu-Laimon, International Journal of Management and Information Technology 5(2), 517–527 (2013) [CrossRef] [Google Scholar]
  4. L. Pham, Y. B. Limbu, T. K. Bui, H. T. Nguyen, & H. T. Pham, International Journal of Educational Technology in Higher Education 16(1), 1–26 (2019) [CrossRef] [Google Scholar]
  5. N. Bala, H. S. Sandhu, & N. Nagpal, International Business Research 4(4), 176 (2011) [CrossRef] [Google Scholar]
  6. P. Kotler, & K. L. Keller, Marketing management (14th ed.). (Prentice Hall, 2012) [Google Scholar]
  7. M. H. De Cannière, P. De Pelsmacker, & M. Geuens, Journal of Business and Psychology, 25(1), 87–98. Economic Sciences 18(2), 212–225 (2010) [CrossRef] [Google Scholar]
  8. E. R. Mahendrawathi, H. M. Astuti, & A. Nastiti, Procedia Computer Science 72, 588–596 (2015) https://doi.org/10.1016/j.procs.2015.12.167 [CrossRef] [Google Scholar]
  9. D. Sirdeshmukh, J. Singh, & B. Sabol, Journal of Marketing 66(1), 15–37 (2002) [CrossRef] [Google Scholar]
  10. D. T. Nguyen, V. T. Pham, D. M. Tran, & D. B. T. Pham, The Journal of Asian Finance, Economics, and Business 7(8), 395–405 (2020) [Google Scholar]
  11. M. Fachmi, B. Modding, J. Kamase, & H. Damis, International Journal of Multicultural and Multireligious Understanding 7(6), 156–170 (2020) [CrossRef] [Google Scholar]
  12. S. Wadud, Customer satisfaction in business: A case study of Moon Travel Ltd. (2013) [Google Scholar]
  13. P. Kotler, K. L. Keller, Marketing management (13th ed.). (Upper Saddle River, NJ, Pearson Education Inc, 2009). [Google Scholar]
  14. I. Harazneh, (2020) The impact of quality of services and satisfaction on customer loyalty: The moderate role of switching costs. Retrieved from http://growingscience.com/beta/msl/3698-the-impact-of-quality-of-services-and-satisfaction-on-customer-loyalty-the-moderate-role-of-switching-costs.html [Google Scholar]
  15. K. A Siddiqui, Interdisciplinary Journal of Contemporary Research in Business, 2(10), 363–371 (2011) [Google Scholar]
  16. G. Evangelos, & S. Yannis, Customer satisfaction evaluation: Methods for measuring and implementing service quality (London, Springer, 2005) [Google Scholar]
  17. M. Haque, & Z. Sultan,. Management Science Letters 9(4), 495–504 (2019) https://doi.org/10.5267/j.msl.2019.1.012. [CrossRef] [Google Scholar]
  18. A. Ali, & M. R. Tausif, Investment Management and Financial Innovations 15(2), 232–247 (2018) http://doi.org/10.21511/imfi.15(2).2018.21. [CrossRef] [Google Scholar]
  19. A. Puri-Mirza, (2021) Market share of insurance claims Saudi Arabia Q3 2020, by company. Retrieved from https://www.statista.com/statistics/1155426/saudi-arabia-insurance-claims-market-share-by-company/ [Google Scholar]
  20. H. Heidari, & N. Abdolvand, Brand Management 1, 135–158 (2015) https://doi.org/10.22051/BMR.2015.2285. [Google Scholar]
  21. R. C. Rich, (2018). Empirical political analysis: Quantitative and qualitative research methods. Routledge. [CrossRef] [Google Scholar]
  22. A, K. P. Strategic marketing for non-profit organizations (1987). [Google Scholar]
  23. Atlas Magazine. (April 20, 2021). The Saudi insurance market (2015–2019). Retrieved from https://www.atlas-mag.net/en/article/the-saudi-insurance-market [Google Scholar]
  24. J. J. Cronin, & S. A. Taylor, The Journal of Marketing 56(3), 55–68 (1992) [CrossRef] [Google Scholar]
  25. Global Data. (August 27, 2021). General insurance industry in Saudi Arabia to reach SAR 46.4bn in 2025, says Global Data. Retrieved from https://www.marketscreener.com/quote/stock/GLOBALDATA-PLC-13101755/news/GlobalData-General-insurance-industry-in-Saudi-Arabia-to-reach-SAR46-4bn-in-2025-says-GlobalData-36267757/ [Google Scholar]
  26. D. D. Gremler, & S. W. Brown, International Journal of Service Industry Management 10(3), 271–291 (1999) [CrossRef] [Google Scholar]
  27. C. Gronroos, Service management and marketing: A customer relationship management approach (2nd ed.). (West Sussex: John Wiley & Sons Ltd, 2000). [Google Scholar]
  28. W. D. Hoyer, & D. J. MacInnis, Consumer behavior (2nd ed.). (Boston, MA, Houghton Mifflin Company, 2001). [Google Scholar]
  29. A. S. Juhari, M. A. Bhatti, & S. K. Piaralal, International Journal of Academic Research in Business and Social Sciences 6(3), 17–36 (2016) [CrossRef] [Google Scholar]
  30. R. Ladhari, International journal of quality and service sciences 1(2), 172-198 (2009) [CrossRef] [Google Scholar]
  31. P. Lai, Q. He, G. Cui, X. Xia, M. Abdelrazek, F. Chen, … Y. Yang, Edge user allocation with dynamic quality of service. In: International conference on service-oriented computing Cham: Springer, pp. 86–101 (2019) [CrossRef] [Google Scholar]
  32. M. Lang, M. Wiesche, & H. Krcmar, Information & Management 55(6), 746–758 (2018) [CrossRef] [Google Scholar]
  33. E. Langeard, J. E. G. Bateson, C. H. Lovelock, & P. Eiglier, Service marketing: New insights from consumer and managers. (Cambridge, MA: Marketing Science Institute, 1981) [Google Scholar]
  34. J. Lee, J. Lee, & L. Feick, Journal of services marketing 15(1), 35-48 (2001) [CrossRef] [Google Scholar]
  35. Lovelock, Journal of Marketing 11, (1983) [Google Scholar]
  36. Mohammed Saad A., R. Islam, M. S. Z. Noor, J. Ali, & Z. Zainal, International Business Management 10(3), 209–217 (2016) [Google Scholar]
  37. R. L. Oliver, Advances in Services Marketing and Management 2, 65–85 (1993) [Google Scholar]
  38. A. Parasuraman, V. A. Zeithaml, et al. A conceptual model of service quality and its implications for future research. Journal of Marketing 49(Fall), 41–50 (1985) [CrossRef] [Google Scholar]
  39. A. Parasuraman, V. A. Zeithaml, et al., Journal of Retailing 64(1), 12–22 (1988) [Google Scholar]
  40. A. Parasuraman, V. A. Zeithaml, & L. L. Berry, Journal of Retailing 70(3), 201–230 (1994) [CrossRef] [Google Scholar]
  41. A. C. Rencher, W. F. Christensen, Multivariate regression – Section 10.1, Introduction. In Methods of multivariate analysis, Wiley series in probability and statistics, 709 (3rd ed., p. 19). (West Sussex: John Wiley & Sons, 2012) [Google Scholar]
  42. N. Ritter, Understanding a widely misunderstood statistic: Cronbach’s alpha. Paper presented at Southwestern Educational Research Association (SERA) Conference 2010, New Orleans, LA (ED526237) (2010) [Google Scholar]
  43. K. Saeed, & K. A. Siddiqui, Journal of Marketing Management and Consumer Behavior 1(2), 22–31 (2016) https://journal-of-marketing-management-and-consumer-behavior.com/index.php/JMMCB/article/view/10 [Google Scholar]
  44. K. A. Siddiqui, African Journal of Business Management 6(11), 4134–4141 (2012) [Google Scholar]
  45. K. A. Siddiqui, Personality influences consumer behaviour. (Germany, LAP Publishing, 2013) [Google Scholar]
  46. K. A. Siddiqui, Science International 28(1), 477–480 (2016) http://www.sci-int.com/Search?catid=62 [Google Scholar]
  47. J. Singh, & B. Sabol, Journal of Marketing 66(1), 15–37 (2002) [CrossRef] [Google Scholar]
  48. V. A. Zeithaml, A. Parasuraman, & L. L. Berry, Delivering quality service, balancing customer perceptions and expectations 60, 31-46 (1990) [Google Scholar]
  49. V. A. Zeithaml, & M. J. Bitner, Services marketing (6th ed.). (New York, NY, McGraw-Hill Education, 2003) [Google Scholar]
  50. V. Zeithaml, & M. Bitner, Services marketing. (New York, NY, McGraw-Hill, 2006) [Google Scholar]
  51. V.A. Zeithaml, L.L. Berry, & A. Parasuraman, Journal of Marketing 60, 31-46 (1996) [CrossRef] [Google Scholar]

Current usage metrics show cumulative count of Article Views (full-text article views including HTML views, PDF and ePub downloads, according to the available data) and Abstracts Views on Vision4Press platform.

Data correspond to usage on the plateform after 2015. The current usage metrics is available 48-96 hours after online publication and is updated daily on week days.

Initial download of the metrics may take a while.