EDP Sciences logo
Web of Conferences logo
Search
Menu
All issues Volume 448 (2023) E3S Web Conf., 448 (2023) 02049 References
Open Access
Issue
E3S Web Conf.
Volume 448, 2023
The 8th International Conference on Energy, Environment, Epidemiology and Information System (ICENIS 2023)
Article Number 02049
Number of page(s) 8
Section Information System
DOI https://doi.org/10.1051/e3sconf/202344802049
Published online 17 November 2023
  1. Khomsan. A, “Peringkat Universitas dan Birokrasi Riset Dosen”, Media Indonesia online https://mediaindonesia.com/opini/285197/peringkat universitas-dan-birokrasi-riset-dosen, Kamis 23 Januari 2020, 06:30 WIB [Google Scholar]
  2. Reddy, K.S., Xie, Eng., & Tang, Qingqing. “Higher education, high-impact research, and world university rankings: A Case of India and comparison with China”, Social Sciences, Vol.2. Issue 1, January 2016, Pages 1-21 [Google Scholar]
  3. Sindoreko, T., & Gorbatova, T. ”Efficiency of Russian Education Through The Scale of World University Rankings”, Procedia - Social and Behavioral Sciences 166, pages 464 – 467. DOI: 10.1016/j.sbspro.2014.12.555 [Google Scholar]
  4. Harzing, A.N., and Wal, Ron Van Der, “Google Scholar As a New Source for Citation Analysis”, Ethics Sci. Environtmental Polit. vol. 8, no. 1, pp. 61–73. doi: 10.3354/esep00076, (2008) [CrossRef] [Google Scholar]
  5. Doorley, John & Garcia, H.F, “The Key to Successful Public Relations and Corporate Communication”, Reputation Management (edition : 4th), New York, Routledge, (2020) [CrossRef] [Google Scholar]
  6. Direktorat Jenderal Pendidikan Tinggi, Riset, dan Teknologi Directorate General of Higher Education, Research, and Technology (2022) [Google Scholar]
  7. Budiardjo, Eko K., Hidayanto, Achmad N., Meyliana., Fitriani, Widia Resti., & Munajat, Qorib, “Social CRM features identification for higher education”, Journal of Engineering and Applied Sciences Volume 12, Issue 9, Pages 2327 – 2333. ISSN 1816949X DOI 10.3923/jeasci.2017.2327.2333, (2017) [Google Scholar]
  8. Wali, A.F., & Wright, L.T, “Customer Relationship Management and Service Quality: Influences in Higher Education. Journal of Customer Behavior”, Volume 15. Issue 1, Pages : 67-79, (2016) [Google Scholar]
  9. Oluseye, O.O., Tairat, B.T., & Emmanuel, J.O, “Customer Relationship Management Approach and Student Satisfaction in Higher Education Marketing”, Journal of Competitiveness, Vol. 6, Issue 3, pp. 49-62, September 2014 [Google Scholar]
  10. Wali, A.F., & Wali, H.A.A, “Students as Valuable Customers ; Integrating a Social Media Marketing Platform into Customer Relationship Management Capabilities for Marketing Higher Education Services”, Paradigm. volume 22. issue 1, .page 1-16. ISSN 0971-8907 2394-6083 [doi]: https://dx.doi.org/10.1177/0971890718758197, (2018) [Google Scholar]
  11. Kalakota, R. & Robinson, M, “E-Business 2.0 Roadmap for Success”, Addison – Wesley. USA, (2001) [Google Scholar]
  12. Peel, J, “CRM Redefining Customer Relationship Management”, Elsevier Science Limited, (2003) [Google Scholar]
  13. Jesus, F.C., Pinheiro, A., & Oliveira, T. “Understanding CRM adoption stages: empirical analysis building on the TOE framework”, Computers in Industry 109: pp1-13, https://doi.org/10.1016/j.compind.2019.03.007, (2019) [CrossRef] [Google Scholar]
  14. Mahar, P.R; Lashari, I.A., Hussain, Salar; & Asalm, Aaliya, “Success Factors of Customer Relationship Management (CRM) Implementation in Higher Education Institutions: Case Study of MUET Sindh, Case Studies Journal ISSN (2305-509X) – Volume 6, Issue 5 May-2017. Pages 97-106, (2017) [Google Scholar]
  15. Murumba, Julius., & Micheni, Elyjoy, “Big Data Analytics in Higher Education”, The International Journal of Engineering and Science (IJES). Volume. 6, Issue. 6, Pages PP 14-21 ISSN (e): 2319 – 1813 ISSN (p): 2319 – 1805 DOI: 10.9790/1813-060602142, (2017) [CrossRef] [Google Scholar]
  16. Velu, Arun, “Machine Learning Techniques for Customer Relationship Management”. International Journal of Creative Research Thoughts (IJCRT). | Volume 9, Issue 6 June 2021 ISSN: 2320-2882, (2021) [Google Scholar]
  17. Anshari, M., Al-Munawar, M.N., Lim, S.A., & Al-Mudimigih, A, “Customer relationship management and big data”, (2019) [Google Scholar]
  18. Cronin, P., Ryan, F., & Coughlan, M, “Undertaking a literature eview: a step-by-step approach”. British Journal of Nursing, 17(1): 38-43, (2008) [CrossRef] [PubMed] [Google Scholar]
  19. Emerald Group Publising (n,d), “ How to Write a Literature Review”, http://www.emeraldgrouppublishing.com [Google Scholar]

Current usage metrics show cumulative count of Article Views (full-text article views including HTML views, PDF and ePub downloads, according to the available data) and Abstracts Views on Vision4Press platform.

Data correspond to usage on the plateform after 2015. The current usage metrics is available 48-96 hours after online publication and is updated daily on week days.

Initial download of the metrics may take a while.