Open Access
Issue
E3S Web Conf.
Volume 484, 2024
The 4th Faculty of Industrial Technology International Congress: Development of Multidisciplinary Science and Engineering for Enhancing Innovation and Reputation (FoITIC 2023)
Article Number 01011
Number of page(s) 7
Section Manufacturing, Process, and Business Advancement
DOI https://doi.org/10.1051/e3sconf/202448401011
Published online 07 February 2024
  1. International Coffee Organization (ICO). Delapan Wilayah Konsumsi Kopi Tertinggi di Dunia. Diakses 02 April 2023, dari https://ico.org/. (2021). [Google Scholar]
  2. Aulia, F., Mukti, Y. Y., & Liansari, G. P. Pengaruh Harga dan Risiko terhadap Kepuasan Konsumen Menggunakan Metode Konsumen PLS-SEM pada Kedai Kopi Internasional (Studi Kasus di Starbucks Bandung). FTI. (2022). [Google Scholar]
  3. Bernarto, I., & Purwanto, A. The effect of perceived risk, brand image and perceived price fairness on customer satisfaction. Brand Image and Perceived Price. (2022). [Google Scholar]
  4. Javed, S., Rashidin, M. S., & Jian, W. Predictors and outcome of customer satisfaction: moderating effect of social trust and corporate social responsibility. Future Business Journal, 7, 1, 1-18. (2021). [CrossRef] [Google Scholar]
  5. Pérez-Morón, J., Madan, S., Cheu, J. Y., Kee, D. M. H., Cheong, L. C., Chin, R., Cheng, J., & García, A. P. M. Effect of service quality and customer satisfaction on customer loyalty: A case study of Starbucks in Malaysia. International journal of tourism and hospitality in Asia Pasific (IJTHAP), 5, 1, 62-74. (2022). [Google Scholar]
  6. Ramanathan, R., Di, Y., & Ramanathan, U. Moderating roles of customer characteristics on the link between service factors and satisfaction in a buffet restaurant. Benchmarking: An International Journal, 23, 2, 469-486. (2016). [CrossRef] [Google Scholar]
  7. Zhong, Y., & Moon, H. C. What drives customer satisfaction, loyalty, and happiness in fast-food restaurants in China? Perceived price, service quality, food quality, physical environment quality, and the moderating role of gender. Foods, 9, 4, 460. (2020). [CrossRef] [Google Scholar]
  8. Hair, J. F., Hult, G. T. M., Ringle, C. M., & Sarstedt, M. A Primer on Partial Least Squares Structural Equation Modeling (PLS-SEM). SAGE. (2017). [Google Scholar]
  9. Pitchayadejanant, K., & Nakpathom, P. The effect of demographic information as moderator toward relationship between service quality, customer satisfaction, and customer loyalty in Thai Low cost carriers’ passengers. Journal of Marketing Management, 4, 1, 172-182. (2016). [Google Scholar]
  10. Shmueli, G., Sarstedt, M., Hair, J. F., Cheah, J.-H., Ting, H., Vaithilingam, S., & Ringle, C. M. Predictive model assessment in PLS-SEM: guidelines for using PLSpredict. European journal of marketing, 53, 11, 2322-2347. (2019). [CrossRef] [Google Scholar]

Current usage metrics show cumulative count of Article Views (full-text article views including HTML views, PDF and ePub downloads, according to the available data) and Abstracts Views on Vision4Press platform.

Data correspond to usage on the plateform after 2015. The current usage metrics is available 48-96 hours after online publication and is updated daily on week days.

Initial download of the metrics may take a while.