E3S Web Conf.
Volume 147, 2020The 3rd International Symposium on Marine and Fisheries Research (3rd ISMFR)
|Number of page(s)||9|
|Published online||10 February 2020|
Analysis of Catfish Supplier Services Quality in Catfish Food Stall in The City of Yogyakarta
Department of Agroindustrial Technology, Universitas Gadjah Mada, Yogyakarta
* Corresponding author: firstname.lastname@example.org
This study aimed to determine the characteristics of catfish food stalls, to analyze the gap between consumer perceptions and expectations, to analyze the level of satisfaction of catfish food stalls for logistics services, and to understand the service attributes of catfish suppliers considered important by consumers. Components of service quality were analyzed based on nine dimensions of logistics service quality. The methods used for analyzing service quality in this study was GAP, CSI, and IPA. The order amount was mostly above 6 kg, amounting 43% of the total catfish orders. The overall gap value of the variables was 0.293. The CSI value was 84.49% which means that consumers were very satisfied with the supplier’s performance. There were 5 attributes in the quadrant with a very high level of importance, but the performance was still low.
© The Authors, published by EDP Sciences, 2020
This is an Open Access article distributed under the terms of the Creative Commons Attribution License 4.0, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
Current usage metrics show cumulative count of Article Views (full-text article views including HTML views, PDF and ePub downloads, according to the available data) and Abstracts Views on Vision4Press platform.
Data correspond to usage on the plateform after 2015. The current usage metrics is available 48-96 hours after online publication and is updated daily on week days.
Initial download of the metrics may take a while.