Issue |
E3S Web Conf.
Volume 254, 2021
International Scientific and Practical Conference “Fundamental and Applied Research in Biology and Agriculture: Current Issues, Achievements and Innovations” (FARBA 2021)
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Article Number | 10026 | |
Number of page(s) | 4 | |
Section | The Role of Economic Science in Ensuring Sustainable Development of Agriculture | |
DOI | https://doi.org/10.1051/e3sconf/202125410026 | |
Published online | 05 May 2021 |
Improving communication between citizens and authorities in the process of providing municipal services in urban and rural areas
1 Russian Presidential Academy of National Economy and Public Administration, 8 March street, 66, 620144 Yekaterinburg, Russia
2 Ural State Agrarian University, ul. Karl Liebknecht, 42, 620075 Yekaterinburg, Russia
* Corresponding author: alexeyruchkin87@gmail.com
The article analyzes the level of satisfaction with the provision of state and municipal services in Sverdlovsk region. Based on the results of a sociological study, the preferences of the population in the way of providing services and receiving information, as well as the level of satisfaction with the quality of services provided, are considered. The problem of high-quality provision of state and municipal services by employees of multi-functional centers is considered. Special attention is paid to the areas of improving the process of providing services to the population and improving the level of service.
© The Authors, published by EDP Sciences, 2021
This is an Open Access article distributed under the terms of the Creative Commons Attribution License 4.0, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
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