E3S Web Conf.
Volume 257, 20215th International Workshop on Advances in Energy Science and Environment Engineering (AESEE 2021)
|Number of page(s)||4|
|Section||Research on Energy Consumption and Energy Industry Benefit|
|Published online||12 May 2021|
Evaluation of crowdsourcing logistics service quality based on entropy weight method and analytic hierarchy process
Business School, Xinhua University of Anhui Province, Hefei, China
Crowdsourcing logistics mode is the product of sharing economy by integrating idle resources to reduce the operating cost and improve the efficiency of enterprises. Taking the service quality of crowdsourcing logistics as the research object, this paper analyzes the key influencing factors of the service quality of crowdsourcing logistics, and constructs a crowdsourcing logistics service quality evaluation index system with 4 first level indicators and 15 second level indicators. At the same time, by using AHP and entropy weight method, The paper select dada and Renren express to evaluate their service quality. Through the case analysis of the two express companies’ service quality, the paper draw the conclusion that safety is still the most concerned factor in the evaluation of crowdsourcing logistics service quality at this stage.
© The Authors, published by EDP Sciences, 2021
This is an Open Access article distributed under the terms of the Creative Commons Attribution License 4.0, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
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