E3S Web Conf.
Volume 15, 2017The 1st Scientific Practical Conference “International Innovative Mining Symposium (in memory of Prof. Vladimir Pronoza)”
|Number of page(s)||6|
|Section||Economic and Social Development of Mining Regions|
|Published online||07 April 2017|
Evaluation of consumer satisfaction with the quality of training of young professionals by the universities for enterprises of coal-mining complex
T.F. Gorbachev Kuzbass State Technical University, Institute of Economics and Management, Department of Economics, Vesennaya str., 28, Kemerovo, Russia
* Corresponding author: V.Mikhalchenko@mail.ru
The article presents the study results of evaluation of customer satisfaction (a big coal mining company) with the quality of training of young specialists with higher education. Research is based on the model of Kano, one of the most effective tools for assessing the quality of products within the framework of modern management model - Total Quality Management. Based on the results, “quality profile” of training of young specialists with higher education is built and the factors that determine its level and characteristics are identified. The findings show universities the need to include such transformations and changes into the system and the processes of creation and positioning of their “product”. It will give a higher added value to the “product” and, therefore, provide the manufacturer and the consumer with the higher competitive advantage in the current economic conditions.
© The Authors, published by EDP Sciences, 2017
This is an Open Access article distributed under the terms of the Creative Commons Attribution License 4.0, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
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