| Issue |
E3S Web Conf.
Volume 292, 2021
2021 2nd International Conference on New Energy Technology and Industrial Development (NETID 2021)
|
|
|---|---|---|
| Article Number | 03041 | |
| Number of page(s) | 5 | |
| Section | Environmental Sustainable Development and Industrial Transformation | |
| DOI | https://doi.org/10.1051/e3sconf/202129203041 | |
| Published online | 09 September 2021 | |
Research on the Innovation of Cross-border E-commerce Customer Service Model Based on Big Data in the Post-epidemic Era
Guangdong University of Science and Technology, School of Finance and Economics, Dongguan, China
* Corresponding author: 592497460@qq.com
In the post-epidemic era, with the rapid development of cross-border e-commerce, massive amounts of customer information data are generated every day. This article explores useful business information data, innovates cross-border e-commerce customer service model, optimizes customer service details, meets customer needs, and creates greater profits for the company. This article defines big data, expounds the 5V characteristics of big data and commonly used analysis methods, analyzes the positive impact of big data on cross-border e-commerce customer service, and the problems of big data application in cross-border e-commerce customer service, and proposes targeted cross-border innovations Countermeasures for e-commerce customer service model.
© The Authors, published by EDP Sciences, 2021
This is an Open Access article distributed under the terms of the Creative Commons Attribution License 4.0, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
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